Damage Claim Guidelines

All damage claim requests must be submitted in writing via email to Pacific Beach Bikes at [email protected]. Claims must include a description of the damage and must be accompanied with a digital photo(s) that clearly show the areas of concern. Do not send damaged merchandise directly to Pacific Beach Bikes. Prior to submitting any damage claims, review all information below carefully so you can assess whether your problem qualifies as a damage claim. Once you have correctly filed your claim, you will receive confirmation and instructions from a Pacific Beach Bikes employee.

Shipping Damages

There’s Something Wrong with my Order:

If you’ve received your item and something is wrong for the following reasons:

  • Damaged in Shipment
  • Items Missing / Extra Items / Wrong Items Sent

Within 30 days of delivery, please send photos of the damaged item, any damaged packaging, and the shipping label,  to [email protected]
Be sure to include your order number and name and our customer service agents will work with you to correct the issue.

CONTACT US

Phone: 858-220-6187

Email: [email protected]

Mail:

San Diego Cyclery

910 Grand Ave STE #111

San Diego, CA 92109

Conflict Resolution

We are committed to resolving disputes within one week. If problems arise, users may contact us by email: [email protected] or telephone: 858-220-6187